Returns / Refunds / Cancellations
How do I start a return?
If you'd like to proceed with a return, please visit our Return Portal. Once your return is approved, you'll receive a prepaid return label via email. Ship it back using that label. Refunds are processed back to your original payment method and are i
What’s your return policy?
We want you to love RONE. If it's not working for you, here's how we handle it:. To start a return or exchange, visit our Return Portal. Returns & Refunds. We accept returns within 30 days of delivery. Refunds are processed back to your original paym
How do I cancel my order?
Orders can only be canceled within 1 hour of purchase, before they enter processing. Email us at [email protected] with your order number and reason for cancellation, and we'll check the status and do our best to cancel it before it processes
What is your cancellation policy?
Orders can be canceled within 1 hour. Please email our team with your cancellation request as soon as possible. You will receive confirmation of your cancellation if we’re able to make it happen. After this period, we may not be able to cancel your o
Do you offer refunds or exchanges?
Yes — we want you to love RONE, and we've got you covered if something's off. Start any return or exchange at our Return Portal.Returns & Refunds. We accept returns within 30 days of delivery. Refunds are processed back to your original payment metho
When will I get my refund?
Once your return is dropped off and scanned in transit, your refund is initiated automatically. Funds are returned to your original payment method within 3-5 business days from that point. If you haven't seen your refund after 5 business days, reach
What do I do if my item(s) arrives damaged?
We’re sorry your item(s) have damage!. Some items break during shipment. We’ll do our best to help. Please email our team with an image of your damaged item for further assistance. Email: [email protected]. While we may not be able to guarant